Got A Question? Let's Answer it!

Your FAQ’S Answered

How Are Membership Dues Collected?
Can I Put My Membership On Hold If I Can’t Make It And How Long For?
What’s The Process If I Need To Cancel?
Can I Come For A Drop-in Class If I Am In Town Travelling?
Can I Come In To Try A Class?
How Are Membership Dues Collected?

Your membership will be deducted on the same day each month.   We allow you to pick the 1st or the 15th.  If you would like to set up an alternative payment schedule, please have a chat with us.  We aim to please.

Can I Put My Membership On Hold If I Can’t Make It And How Long For?

You are able to put your membership on hold for up to 30 days if you are injured, busier than usual or expecting to spend time out of town. Please let us know two weeks in advance of your hold period and we will arrange to suspend your payments. We’ll need a start and finish date as we will automatically to restart your membership when your hold period is complete.

We can only put a membership on hold for a maximum of 30 days. Anything more is considered a cancellation, which will be carried out in accordance with our normal cancellation terms. Of course, we would love for you to come back and will be happy to discuss renewing your membership at any time.

What’s The Process If I Need To Cancel?

To cancel your membership, complete the cancellation request form on our website.  We require 30 days notice. Once submitted of our friendly team will contact you to arrange your cancellation. Any cancelled members will be charged at current membership rates if they decide to rejoin.

Can I Come For A Drop-in Class If I Am In Town Travelling?

If you are an experienced CrossFitter who is travelling from out of town then we would love to host you. Please visit our Drop-In page to see our current single class and week pass pricing. Once you’ve decided on a package simply complete the form and one of our friendly coaches will reach out to you.

Can I Come In To Try A Class?

Yes, for experienced CrossFitters we will allow you to try a class for $25 to see if our gym is a good fit for you.  We also offer free, community-based workouts every Saturday.  Beyond that, schedule a NO SWEAT INTRO to learn more about trying out FitnessLab.

No Long-term Contracts

We don’t believe in contracts. We want you to stay and continue to train at FitnessLab because you love it and because you get results. If you need to exit your membership you can cancel any time. We simply require a 30-day notice for cancellation.

No Sign-up Fees

We know that getting started with healthier choices can be really tough, and we want to make the process as painless as possible. That’s why we don’t charge you sign-up fees. Just show up, sign up, and let’s get started on your fitness journey!

Incredible Community And Coaches

At FitnessLab in New Braunfels, TX, you’re more than just a number. We are all together on this journey to become healthier and fitter, and we simply love helping everyone achieve their goals. At FitnessLab, every member has a name. Every name has a story. Every story matters.

Menu